The logistics industry has been evolving at a rapid pace, and innovation has taken centre stage in order for companies of all sizes to thrive and become more successful.
What’s even more interesting is that traditional companies realized this major movement is becoming more prevalent and had to adapt, and even change their business model to compete with bigger players.
It’s known that the on-demand economy is gaining momentum and has considerably disrupted the way organizations work.
Today, more companies have started considering an on-demand delivery model as they have realized they needed to cater to the market needs to provide better services and more transparency in last-mile delivery.
This is a great opportunity which gives companies the possibility of easily responding to customer requests on the spot while maintaining high-quality standards due to technology.
But in order for a company to thrive, it’s not only needed to adopt new tech to make your processes more efficient, but one of the most important aspects is how employees adapt to change and what it’s needed to make the transition smoother.
Your workforce becomes a definitive factor after layering tech on top of your existing solution, who has to learn to adapt to change, and start influencing how technology is used in you organization.
With such an innovative workforce, the next years will experience changes that will prove to be truly disruptive!
Here’s what you can consider doing before implementing a tech solution within your organization.
Present the top benefits of the product and how it will help them
In a Harvard Business Review article on why employees are skeptical about tech changes, it’s highlighted that “there are always some people who have their routines, and they just don’t want to change. That [attitude] persists as long as the organization permits it.”
In order to get employees to use a new product, employers need to present them a few selling points.
According to the article, managers need to “demonstrate that the new service offers economic and rational benefits for the organization and the individual. Perhaps it will help the company quantify its marketing efforts; maybe it will enable employees to track customer data more easily. Help employees understand what’s in it for them.”
In the case of adopting a delivery management software within your organization, it’s important to align your vision with the operations team and your fleet of drivers. Basically, this means, preparing them even before starting to use the product by presenting how it’ll make their life better.
For the operations team, this translates into:
- simplifying operations and creating more efficiency in your workflows
- being able to do real-time tracking and having full control and transparency into orders
- having an overview of bulk orders into a single spreadsheet that can be automatically uploaded to the system
Create a new vision and share it with your staff
In a previous article on the on-demand delivery software benefits, we’ve highlighted that the on-demand delivery sector is driving businesses to adopt different strategies when it comes to their operations.
It’s important to know that in the tech world, the staff wants to work faster, smarter and more efficiently. This is why many companies choose to redesign the way they operate on a daily basis, cutting extra steps from their workflows to give better results to clients.
It is important to create a vision that is aligned with your own goals as a manager of the organization.
Unifying your goals with your team’s and promoting your new vision may be difficult in the beginning, but you have to constantly ensure your team that the new work style will only bring them benefits.
To implement this new vision, you have to clearly articulate it and even spend a few meetings to address all the queries and doubts from your staff.
Focus on training
Many logistics companies are still quite traditional and use old-school methods. Many may say that “paper is king”, but in order to thrive, managers need to start addressing the current workflows in your organization and slowly start shifting mentalities to become more efficient.
As a manager, you can start by asking a few questions:
–> How will a software help the organization and staff?
–> What is the new workflow going to look like?
–> What are the new responsibilities of the staff using the software?
Prepare a short discussion or briefing for each step in the new workflow which should highlight how it will impact them first-hand. This means, sharing that the new technology features a series of benefits that will help each member of the team.
Having clarity about the product’s benefits is important as it will prevent confusions!
Close the gap between drivers and operations
A potential issue might be that your drivers don’t think that technology can make their jobs easier although the current workflows are inefficient, the truth is technology is a requirement to compete in the present logistics industry.
Just think about a few benefits that will help your drivers manage their deliveries easier:
- Drivers can easily access an app where they have an overview of all orders on-the-go
- Drivers can use features like electronic proof-of-delivery (e-POD), e-signing options and barcode scanning and forget about manual processes
- Drivers can use CarPal Driver App to navigate to the specified location
- They can easily communicate with the employer for any issue/problem happening during delivery
- Through the app, drivers can also communicate directly with the client
Disrupting your drivers from the old way of doing things (although inefficient) may not be an easy feat, but the results will be tremendous.
Also, one important aspect you should keep in mind is ensuring your drivers use mobile phones that are compatible with the current technology. For instance, the type of smartphone the driver is using will be automatically detected and the suitable version of the app will be downloaded (iOS and Android).
Do note that the minimum supported OS version for Android is 5.0 and the minimum OS version for iPhone is 9.0. As soon as you have added the driver, you can start assigning jobs to them!
Through an intuitive delivery management software, you will manage to change the way your operations are managed by making the process leaner, saving time and costs, and providing your customers with a topnotch service.
Once your team understands how easy it is to incorporate technology into their workflow, and how much easier their lives will become, they will definitely want to change the way they operate on a daily basis!